مفهوم: رسم العمليات وسجلات المخاطر

This lesson introduces two quality tools you'll use together: a process map (what actually happens, step by step) and a risk register (what could go wrong at each step, and how likely/severe it is).

• Reading a process map for quality gaps
• Scoring risk by likelihood × impact
• Turning a risk into a mitigation action

These two documents are your Sprint 03 deliverable.